Professional Services
From a small project to your entire backend, delivered.
Pragma's engineers fulfill your backend needs: a feature, a launch, or the whole backend. An expert team, a superior backend, a perfect launch. Your backend, we just build it for you.
Engine performance tested to exceptional heights
Pragma engineers always on call supporting every live game on Pragma
Of players run through backends our team operates
Four ways to propel your game.
Quality work delivered by engineers who work on Pragma every day.
01
Launch Program
Your launch proven before launch day.
A structured program that starts 3-6 months before release: we design and run your performance testing on the same tooling we used to validate Pragma Engine at five million concurrent players, then plan, rehearse, and staff your launch.
- Performance testing with custom scenarios, performance reports and a certified launch topology
- Launch plan, risk assessment, and readiness reviews from 90 days out
- War room and scale execution through your launch window, with a dedicated team
- Two weeks of post-launch support and optimization
02
Co-Dev Program
Pragma engineers inside your team.
Embedded engineers who build alongside your developers, or fixed-scope feature builds we deliver end to end: identity providers, progression and battle pass, matchmaking, custom services, engine upgrades.
- Embedded engineering, from advisory hours to full-time, working directly with your team
- Fixed-scope feature builds with a written spec and acceptance criteria
03
Backend Build & Migration
Your backend, built by Pragma.
Pragma designs and builds your backend end to end, or migrates you off the one you're maintaining. Giving you the experience and confidence you need on launch day
- Your dream backend, delivered while you perfect your game
- Migrations off in-house or end-of-life backends
- Launches that scale to your playerbase
04
Live Ops Program
Keeping your game running.
You focus on your game while we keep everything running and stable.
- Dedicated 24/7/365 Support
- Monitoring, alerting, and reporting
- Incident response and remediation
- Post-mortem and RCA reports
How every engagement works
Identify your needs
Our goal is to understand what you need help with and provide you the resources to best fulfill your needs.
Plan the project
In planning the project we define the scope scope, name your team, and target a delivery date.
In your codebase
We work in your code with your team as resources that can be utilized in the ways you need most.
Pay after delivery
Invoicing is monthly, in arrears. You pay for delivered work, not promises.
Already included with Pragma
Professional Services is the done-for-you layer on top of a platform that already comes with real support. These are never part of a services quote:
- 24/7 production incident response
- Named CSM and Game Services Engineer
- Self-serve load-testing framework and tooling
- Engine upgrade guidance and release support
- Launch readiness reviews (Pro support)
- Docs, knowledge base, and community
“The Pragma team have been incredible partners since day one. The Pragma Engine has enabled us to rapidly build and iterate on key features, enhancing the game experience while allowing our team to focus on delivering the best possible game for players.”
From the case studies
How Omeda migrated to Pragma and improved matchmakingMigration: Predecessor stayed live throughoutGardens Interactive looks to Pragma for the connective social tissue between art and techCo-development partnershipWhy People Can Fly is using Pragma for their games in-developmentPlatform adoption at studio scale